TERMS AND CONDITIONS
General business conditions of the online store www.plasticbottle.online.
Article 1 - Basic provisions
These general terms and conditions (hereinafter referred to as "GTC") govern the relationship between Bema Lanškroun s.r.o.CZ (hereinafter referred to as the "seller"), and its customers (hereinafter referred to as the "buyer") in the field of distribution with plastic packaging.
Seller: the seller means the company Bema Lanškroun s.r.o., which is a registered business entity with ID 259 99 401, DIČ CZ25999401 (VAT payer). The company is a specialized distribution wholesaler of plastic packaging.
Buyer: at the beginning of the business relationship, the buyer hands over to the seller only his necessary contact details, which are necessary for the processing of his order, or the data he wants to have on the purchase documents. The buyer is aware that the purchase of products that are in the seller's business offer does not give rise to any rights to use registered trademarks, trade names, company logos or patents of the seller or other companies, unless otherwise agreed in a specific case by a special contract.
Article 2 - Security and protection of information
By registering on the website of the online store www.lahve.info, the registered person agrees to the collection and use of basic information about his person and purchases. The operator of the online store www.lahve.info, the company Bema Lanškroun sro, guarantees all customers of this online store the protection of their personal data in the sense of Act No. 101/2000 Coll., On the protection of personal data, and also undertakes not to provide personal data in in any form to a third party, except for the situation related to the distribution or payment related to the ordered goods (communication of the necessary data: name, telephone and delivery address to the carrier).
If a registered person wishes to have his / her data deleted or does not want to receive the information newsletter for which he / she has subscribed, he / she informs the operator of the online store www.plasticbottle.online at the e-mail address marketing@lahve.info.
Article 3 - Registered office and hours of sale
If you are interested in viewing our products directly, a personal visit to us is ideal.
Bema Lanškroun s.r.o. Dukelských hrdinů 14 563 01 Lanškroun, Czech Republic GPS: 49 ° 54'25.268 "N, 16 ° 37'26.212" E
Monday 06:30 - 11:30 12:00 - 15:00
Tuesday 06:30 - 11:30 12:00 - 15:00
Wednesday 06:30 - 11:30 12:00 - 15:00
Thursday 06:30 - 11:30 12:00 - 15:00
Friday 06:30 - 11:30 12:00 - 15:00
We accept orders from the online store www.plasticbottle.online 24 hours a day, 7 days a week.
Article 4 - Prices
In the online store www.lahve.info, the prices are always current and valid for ordering in this online store. Any discounts do not add up. Prices include VAT. In the case of sending abroad, the price does not include customs duties or other local fees, which are the expense of the buyer.
Article 5 - Ordering
The buyer buys the goods at the price valid at the time of ordering. In the case of special goods to order, or goods that are not in stock, the seller will confirm to the buyer in advance by e-mail or telephone the price and probable delivery date. The seller is entitled to change this price due to the current market situation and depending on the development of the CZK exchange rate (CZK) against foreign currencies. If the buyer does not agree with such a change, he will not confirm the order and it is not realized.
Article 6 - Withdrawal from the contract
Withdrawal from the contract in the event that the buyer took the goods in a way other than in person at the seller's registered office (it was delivered to him by the contractual carrier).
In accordance with Act No. 367/2000, the buyer has the right to withdraw from the contract within 14 days of receipt of the goods if he ordered the goods other than in person and was delivered to him by any carrier. If the buyer decides to withdraw within this period, the following conditions must be met:
Send an e-mail to marketing@lahve.info with the following text: "I request a unilateral withdrawal from the contract dated DD.MM.YYYY No. (invoice number) and I request a refund of the amount paid for the goods to the account number: ... .................. ".
Goods sent and delivered back to the seller's address, must be in the original undamaged packaging, must be undamaged, complete (including accessories), with all identifying elements (labels, stickers). Do not send goods cash on delivery - such will not be accepted. We recommend that you insure the goods. All costs for sending back to the seller are the buyer's costs. In case of non-compliance with any of the above requirements, the seller has the right to refuse the returned goods or proportionally reduce the amount for which the goods will be taken back. If a gift item has also been attached to the goods, this gift item must also be returned in compliance with the above requirements.
After receiving and checking the returned goods and accessories, we will issue a corrective tax document and send it to the e-mail address from the order. Print out the corrective tax document, complete your signature, date and place of signature, and send the scanned one to the e-mail marketing@lahve.info or to the address of the company's registered office.
The possibility to withdraw from the contract does not apply to the delivery of goods modified at the request of the buyer or to goods ordered specifically and explicitly at his request, and which were not in stock at the time of the order and other goods whose use consumes part of its value and before buying.
We would like to inform the buyer (from abroad) that in case of withdrawal from the contract, they may be charged the costs associated with postage and refund of the amount paid (the refunded amount may be reduced by these costs incurred).
If you request withdrawal from the contract, make sure that the packaging material of the goods is not the outer packaging of the shipment, as this packaging material is very often devalued and the cost of repackaging would be charged to you when returning the amount paid.
Article 7 - Product information
Information about the goods offered in the seller's online store www.plasticbottle.online , are for illustrative purposes only and may differ in detail from the delivered goods.
Article 8 - Terms of payment
payment in cash upon personal collection of the goods at the company's headquarters (goods ordered in the online store www.plasticbottle.online CANNOT be paid by credit or credit card), cashless payment in advance to an account in the Czech Republic. Bank transfer and crediting the amount to the seller's account can take 1-5 days. After crediting the total amount to the seller's account, the stock goods will be sent. Stock goods will be reserved when creating an order and non-stock ordered. The goods will be reserved for seven days. If the total amount is not credited to the seller's account by this time, and unless the buyer agrees otherwise with the seller, the order will be canceled after this time without prior notice.
The goods remain the property of the seller until full payment.
Article 9 - Terms of delivery
Personal collection at the company:
The ordered goods can be picked up after confirming the order at the address of the company's registered office during normal working hours. The goods will be reserved in the company for seven days. Unless the buyer agrees otherwise with the seller, the order will be canceled after this time without prior notice.
Shipping via contract carrier:
Goods that are in stock will be sent to the buyer on the first working day after the total amount is credited to the seller's account. Cash on delivery will be shipped within five working days. In the event that another customer immediately buys the last stock piece of the product you require, the goods will be sent as soon as the goods are in stock. The period depends on the type of goods.
The seller informs the buyer about the shipment via e-mail or SMS, in which the buyer will find a possible link to track the shipment.
Shipping cost:
The price of transport for goods up to 15 kg within the Czech Republic is 255 CZK without VAT, otherwise according to the prices of transport companies. The price of transport for goods to Slovakia is according to the weight and prices of transport companies.
Prices are indicative, and the seller reserves the right to make changes depending on the type of goods!
Complaints about the transport of goods:
The addressee is obliged to check and accept the shipment only if it is not damaged in any way. Under no circumstances should the carrier sign the delivery note before a thorough inspection of the goods, even under the packaging! In case of damage, it is necessary to write a damage report with the carrier. By e-mail to the address marketing@lahve.info or by post to the seller to the address of the store, send a copy of the complaint record issued on the spot by the carrier, preferably with photographs. Complaints of mechanical damage to the product after signing the delivery note will not be taken into account with regard to the transport conditions of the carrier.
The seller reserves the right to change the type of transport - especially for time reasons, the change in the price of transport depends on the agreement of the seller with the buyer.
When buying goods over 10,000 pieces, the seller pays the cost of transport - within the Czech Republic. The buyer therefore has FREE shipping.
For goods that are not in stock, we recommend that you inquire at the e-mail address marketing@lahve.info or at the telephone number +420 465 325 208 (during the normal working hours of the company).
Delivery abroad (other than the Slovak Republic) depends on a specific agreement with the seller. The interested party contacts the seller at the e-mail address marketing@lahve.info. In this case, the price of the transport fee is governed by the price list of the transport company that provides the transport.
Article 10 - Warranty conditions
The warranty conditions for the goods are governed by the seller's complaint procedure.
Article 11 - Final provisions
These general terms and conditions are valid from 1 January 2013 and supersede all previous provisions and practices. The seller reserves the right to change these general terms and conditions without prior notice. The amended conditions will be published in time on the website of the online store www.plasticbottle.online. The buyer agrees to send the invoice in electronic form to the e-mail box, after delivery of the shipment. Legal relations between the seller and the buyer not expressly regulated by these GTC are governed by the relevant provisions of Act No. 40/1964 Coll., As well as related regulations.
Complaints procedure of the online store www.plasticbottle.online
The Complaints Procedure contains information for the customer (hereinafter referred to as the "Buyer") when making a complaint about goods purchased from Bema Lanškroun s.r.o. (hereinafter referred to as the "Seller") through the online store www.plasticbottle.online. When, that you need to obtain any additional information on the settlement of your complaint, you can contact us at the e-mail address marketingy@lahve.info, or at the telephone number +420 465 325 208 (during the company's working hours).
Article 1 - General conditions of the complaint
Obligations and rights of the buyer: the buyer is obliged in his own interest to thoroughly inspect the delivered goods before acceptance and in case of finding obvious defects immediately inform the carrier who delivered the goods or the seller who sold the goods.
If the buyer does not collect the claimed product within 30 days from the day when the complaint was notified, but no later than 60 days from the receipt of the product in the complaint procedure, he will be charged a storage fee of CZK 20 per day.
If the buyer does not pick up the claimed product within six months from the day when the settlement of the complaint was notified to him, resp. within six months from the expiration of the 30-day period for handling the complaint, the seller has the right to sell the claimed product. The proceeds of the sale will be disposed of in accordance with the relevant provisions of the Civil Code (storage fee, sale costs).
The buyer acknowledges that in the event of intentional damage to the product or improper handling of the product, all in order to obtain property gain in the complaint procedure, his conduct may be classified as a criminal offense of fraud. The seller is then entitled to compensation for damage caused by the buyer through his actions. In the event of a later complaint during the warranty period, the buyer can inform the seller in one of the following ways: to the e-mail address marketing@lahve.info, or by telephone +420 465 325 208 (during normal company working hours), in person at the company.
If you send your goods by post or transport company, it must be clearly marked on the package that it is a consignment with the complaint word "COMPLAINT". If the complaint is resolved by a refund, it is necessary to submit an original purchase document for payment, and therefore we recommend that you create a copy of the purchase document, which you will keep carefully. The package must contain a list of goods. Settled complaints will be returned to you in the same way as they were submitted to the complaint. Do not send the claimed goods cash on delivery - such will not be accepted. All costs for sending back to the seller are the buyer's costs.
Obligations and rights of the seller: the complaint will be settled without undue delay, by law no later than 30 days from the date of the complaint, unless the seller agrees otherwise with the buyer.
Article 2 - Warranty period
The warranty period begins on the day of receipt of the goods by the buyer. The statutory warranty period is generally 24 months, unless otherwise stated for selected brands. The seller may extend this statutory period.
Article 3 - Warranty conditions
General provisions:
This complaint procedure was prepared in accordance with the Civil Code and applies to goods whose complaint was lodged during the warranty period.
Each product is accompanied by a sales document and instructions for use in the Czech language. By accepting the goods, the customer confirms his agreement with the warranty and business conditions. If the goods are not personally collected, the acceptance of the goods means the moment when the buyer takes over the goods from the carrier.
If the buyer finds any difference between the sales document and the goods actually delivered (in quality or quantity), he is obliged to submit a report immediately (within 3 days at the latest) addressed to the seller who prepared the sales document. If he does not do so, he runs the risk that his subsequent claim will not be accepted.
The seller is responsible to the buyer for the fact that the sold thing is in accordance with the purchase contract when taken over by the buyer, especially that it is without defects. Compliance with the purchase contract means that the sold thing has the quality and useful properties required by the contract, described by the seller, manufacturer or his representative, or expected on the basis of advertising, or the quality and useful properties usual for a thing of the kind that meets the requirements of law , is in the appropriate quantity, measure or weight and corresponds to the purpose stated by the seller for the use of the thing or for which the thing is usually used. In the event that the item is not in accordance with the purchase contract upon acceptance by the buyer (hereinafter referred to as the conflict with the purchase contract), the buyer has the right to sell the item free of charge and without undue delay to the condition corresponding to the purchase contract, either by exchanging or repairing a thing; if such a procedure is not possible, the buyer may request a reasonable discount on the price of the item or withdraw from the contract. This does not apply if the buyer knew about the conflict with the purchase contract before taking over the thing or caused the conflict with the purchase contract himself. A discrepancy with the purchase contract, which manifests itself within six months from the date of taking over the thing, is considered to be a conflict already existing at the time of taking over, unless it contradicts the nature of the thing or unless proven otherwise.
Article 4 - Final provisions
These complaint rules are valid from 1 January 2013 and cancel the validity of previous complaint rules. The seller reserves the right to change these complaint rules without prior notice. The amended conditions will be published in time on the website of the online store www.plasticbottle.online.
We are aware of the inconvenience of the complaint process, and therefore we try to make its course as easy as possible so that everything takes place quickly and to the maximum possible satisfaction of both parties.